Personal Information

• Full name and contact details (email, phone number, postal address)
• Professional background and current role information
• Learning goals and areas of interest in financial communication
• Payment information processed through secure third-party providers
• Communication preferences and accessibility requirements

Automatically Collected Data

When you visit our website or use our online learning platform, we automatically collect certain technical information to improve your experience and ensure our services work properly.

Educational Services

• Deliver course content and track your learning progress
• Provide personalised feedback on communication exercises
• Match you with appropriate learning resources and peer groups
• Schedule and conduct one-on-one coaching sessions
• Issue certificates and professional development documentation

Communication and Support

We contact you about your program progress, upcoming sessions, and important updates. You can adjust these communication preferences at any time through your account settings or by contacting our team directly.

Our support team uses your information to respond to questions, resolve technical issues, and provide guidance on making the most of your learning experience.

Legal Compliance

We may process your information to comply with Australian privacy laws, respond to legal requests, or protect the rights and safety of our students and staff. This includes maintaining records required by educational and business regulations.

Service Providers

We work with carefully selected companies that provide essential services like payment processing, email delivery, and learning platform hosting. These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.

Professional References

With your explicit consent, we may share your learning achievements with employers or professional associations when you request verification of your completed training or certification.

Legal Requirements

We may disclose your information if required by Australian law, court order, or to protect the legitimate interests of our business and students. We'll always notify you of such requests unless legally prohibited from doing so.

How to Exercise Your Rights

To make a request regarding your personal information, contact us using the details provided at the end of this policy. We'll respond within 30 days and verify your identity before processing your request.

For complaints about our privacy practices, you can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Technical Safeguards

• SSL encryption for all data transmission and secure HTTPS protocols
• Regular security audits and penetration testing of our systems
• Multi-factor authentication for staff access to student data
• Automated backups with encrypted storage in Australian data centres
• Network monitoring and intrusion detection systems

Organisational Measures

Our team receives regular privacy and security training, and we maintain strict access controls ensuring staff can only access information necessary for their role. We conduct background checks for employees with access to student data and require signed confidentiality agreements.

Data Retention

We keep your information only as long as necessary to provide our services or meet legal requirements. Student records are typically retained for 7 years after course completion to support ongoing career development and certification verification needs.

Types of Cookies We Use

• Essential cookies required for website functionality and security
• Analytics cookies to understand visitor behaviour and improve our content
• Preference cookies to remember your settings and personalise your experience
• Marketing cookies to show relevant information about our programs

Managing Your Cookie Preferences

Most browsers allow you to control cookies through their settings. You can choose to accept all cookies, reject non-essential cookies, or be notified when cookies are being used. Note that disabling certain cookies may affect website functionality.

Cross-Border Transfers

Any international transfers comply with Australian Privacy Principles and include contractual protections ensuring your data receives equivalent protection regardless of location. We work only with providers in countries with adequate privacy protections or those who agree to additional safeguards.

Data Localisation

Where possible, we keep Australian residents' data within Australia or with providers who maintain local data centres and comply with Australian privacy standards.

Notification Process

For major changes affecting your rights or how we use your information, we'll send direct email notifications and post updates on our website. Minor updates will be posted online with the revision date clearly marked.

Continued use of our services after policy updates indicates your acceptance of the changes. If you disagree with any changes, you can contact us to discuss your concerns or exercise your right to withdraw from our services.